Knowledge Management (CKM)
Knowledge Management (CKM)
Quality Assurance
Quality Assurance
Customer Experience
Customer Experience
Training
Training
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"I am a Certified Knowledge Manager (CKM) with over 15 years of experience in Customer Experience (CX) across various industries. Starting at the frontline, I worked my way up through different roles in Quality Assurance, Training, and Knowledge Management (KM), gaining a 360° view of what makes customer experience truly exceptional.
I'm now blending my deep operational experience with strategic knowledge management and quality assurance. I'm passionate about turning knowledge into impact and empowering teams to do their best work through smarter systems, better processes, and knowledge that actually works and evolves."
ᐧ What I Do ᐧ
ᐧ What I Do ᐧ
"Information is everywhere, but no one can find them."
“We keep answering the same questions.”
“When someone leaves, knowledge leaves with them.”
If any or all of these sound familiar, let me help you!
Systems and Apps I've Used
Systems and Apps I've Used
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